Help for Alumni

Help for Alumni

I need a PennKey

• Visit PennKey-ASAP for alumni-specific PennKey information.
• For assistance with all other alumni inquiries (transcripts, other needs), please email daralumnipennkey@dev.upenn.edu
• Assistance for alumni participating in the Penn Alumni Ambassador Program is available via the Penn Alumni Ambassador Program Website, or by email at alumni-ambassadors@dev.upenn.edu

I forgot my PennKey username

If you can't remember your PennKey username, use the Forgot PennKey username tool.

I forgot my PennKey password

If you can't remember your PennKey password:

• If you previously enrolled in SSPR, use the Reset Forgotten Password function to reset your password online.
• If you are not enrolled in SSPR, try the PennKey-ASAP application to reset your password online.

My PennKey doesn't work!

Test your PennKey with the Test My PennKey application.

If you can successfully log into the test application:

• Your PennKey username and password are correct and working. You likely lack the necessary authorization to access a PennKey-protected online resource. Contact the owner of that resource for assistance.

If the Test My PennKey application confirms it is not working:

• If you don't know your PennKey username, use the Forgot PennKey username tool.
• If you forgot your PennKey password and previously enrolled in SSPR, use the Reset Forgotten Password function to reset your password. Or you can use PennKey-ASAP to reset your password online.

Where's my PennKey setup code?

Visit PennKey-ASAP for alumni-specific PennKey information.

I want to change my PennKey username

Once a PennName is assigned to a person, that PennName can only be changed under one of the following conditions:

• a legal name change
• a PennName is deemed offensive to the Penn community
• reported email harassment or threats that warrant a change

If you have one of the legitimate reasons above for changing an assigned PennName, please contact daralumnipennkey@dev.upenn.edu.