Get Help

Need help with your PennKey?

Start Here: Help Yourself!

Find answers and solutions with our tailored self-help guides:

Common Tasks

Register your PennKey
Create your PennKey username and set/reset your password by using a PennKey Setup Code. 

PennKey Recovery Service settings
Enroll in the PennKey Recovery Service or update your security questions to reset your PennKey password online.

Request a PennKey Setup Code
Order a Setup Code to be sent to your address of record via postal mail.

Change your PennKey password
Change your PennKey password if you know your current password. NOTE: If you ever believe your password has been compromised, change it immediately and notify the Office of Information Security at security@isc.upenn.edu.

Test your PennKey username and/or password
Test your PennKey to see if it's working properly.

Two-Step Verification
Add a second layer of protection by enrolling in Two-Step Verification. Visit upenn.edu/two-step to learn more.

Ask the Pros!

Still need additional help? Contact the PennKey Support Team.