Get Help

Need help with your PennKey?

Start Here: Help Yourself!

Find answers and solutions with our tailored self-help guides:

Common Tasks

Register your PennKey
Create your PennKey username and set/reset your password by using a PennKey Setup Code. 

Self-Service Password Reset (SSPR)
Enroll in SSPR to reset your PennKey password online if you ever forget it.

Change your PennKey password
Change your PennKey password if you know your current password. NOTE: If you ever believe your password has been compromised, change it immediately and notify the Office of Information Security at

Test your PennKey username and/or password
Test your PennKey to see if it's working properly.

Two-Step Verification
Add a second layer of protection by enrolling in Two-Step Verification. Visit to learn more.

Ask the Pros!

Still need additional help? Contact the PennKey Support Team.